Home > EODev Technical Support, a key asset in our expertise​

EODev Technical Support, a key asset in our expertise​

Reliability, quality and sustainability are the watchwords that drive the experts of the Blue Tech Energy Crew: our technical support. They are with you every step of the way, with simplified management and a turnkey offer including administrative support, training and on-site maintenance.

Tailor-made support for quality
after-sales service

Reactivity

Fast, efficient assistance​

Thanks to a ticketing tool and remote assistance, incidents are resolved without delay.

Efficiency

Optimized, proactive maintenance ​

Accelerated diagnostics and repairs, with automatic notifications and real-time advice to avoid breakdowns.​

Agility​

Autonomy and support​

Ongoing training and support to enable distributors to manage their business independently.

Optimization, Support and Intelligent Maintenance

Structured tools and procedures for efficient support

  • An advanced ticketing tool for reporting and tracking incidents in real time.
  • Structured diagnostics with automatic log recovery for rapid analysis.
  • Optimized repair procedures with interactive catalog and 3D views.

Optimum support for distributors

  • Ongoing training for distributors to master our software and equipment.
  • Detailed installation procedures to ensure optimum implementation.
  • License management and upgrades for lasting performance.

Preventive maintenance

  • Real-time alerts on detected anomalies.
  • Personalized advice for rapid resolution.
  • Detailed follow-up via our after-sales portal.

Our Team of experts

Joselina Héroult
Sales administration. Multilingual, versatile, responsive and facilitative, no contract, project or logistical constraint stands in her way.
Adrien Dumoux
Technical Support Engineer. Equally at ease on land and at sea, this REXH2® expert will always find a solution to get you back on the road.
Franck Magnoloux
Technical Support Engineer. A seasoned trainer and outstanding technician, he knows all there is to know about the GEH2®. He assists you in every corner of the globe.
Gilles Payet
After-Sales Manager. A master in the art of international training and support, he is the benchmark for hydrogen and battery-powered systems.

What our customers think about the Blue Tech Energy Crew

96%

satisfaction after intervention

The best customer service

“Gilles’ visit to our factory and his explanations about GEH2 were very useful.”

“The intuitive design of the equipment, along with the clear and helpful training materials, made my onboarding process much easier.”

“Quick response, easy orientation and good communication.”

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